Sirena Flow — Managed Service Subscription

SirenaFlow LLC

Managed Services Agreement

This Agreement is between SirenaFlow LLC (“Sirena Flow”) and the business signing below (“Client”). It takes effect when the Client signs and successfully completes the initial payment.

1. Services

Sirena Flow provides a managed inquiry follow-up and appointment booking service. Depending on the features enabled, the service includes AI-assisted chat, inquiry responses, appointment scheduling, reminders, follow-up messaging, no-show recovery, lead reactivation, review requests, reporting, and ongoing optimization.

We configure the agreed services during onboarding. Some features require third-party approvals, compatible systems, and access provided by the Client. Launch timing may vary.

The Client agrees to provide accurate business information, necessary system access, current appointment availability, and approval of messaging before launch. The Client remains responsible for providing its own customer services and honoring appointments.

Paid advertising, unsupported integrations, and custom development are not included unless separately agreed in writing.

2. Pricing and Billing

The initial payment includes setup and the first month of service.

The $597 subscription renews automatically each calendar month on the signup-date anniversary, or the last day of a shorter month.

The Client authorizes recurring charges until cancellation. Applicable taxes may be added where required.

Payments are nonrefundable once collected, except as required by law, to correct billing errors, or where another remedy is legally required.

Sirena Flow will provide at least 30 days’ written notice before any monthly subscription price increase.

3. Cancellation and Failed Payments

There is no long-term commitment.

The Client may cancel at any time by emailing [email protected]. No 30-day advance notice is required.

Cancellation received before the next renewal payment is processed prevents that renewal. Service continues through the period already paid for, without a prorated refund. Sirena Flow will confirm cancellation in writing.

If a recurring payment fails, Sirena Flow will notify the Client and allow five calendar days to correct it. If payment remains outstanding, service may be suspended or terminated.

Sirena Flow may also terminate service for serious misuse, unlawful messaging, or material violations of this Agreement.

4. Included Usage

The monthly subscription includes the following allowances per business location:

• SMS: Up to 5,000 text-message segments sent and received.
• Email: Up to 10,000 emails.
• AI chat: Unlimited replies, subject to applicable provider terms and reasonable-use restrictions.

Unused allowances do not roll over.

Sirena Flow will monitor usage and notify the Client as limits are approached. Additional usage charges require the Client’s written approval.

If a limit is reached without approval for additional usage, certain messaging services or campaigns may be paused until the next billing period.

5. Customer Data, Privacy and Communications

The Client retains ownership of its customer contacts, messages, and appointment information. Sirena Flow uses that information to deliver the contracted services.

The service is intended for general business inquiries and appointment scheduling, not the processing of medical records or protected health information under HIPAA. The Client must not intentionally submit sensitive medical information through these workflows. Sirena Flow does not provide a Business Associate Agreement under this standard service.

The Client is responsible for obtaining legally required consent to contact customers through text, phone, and email. Sirena Flow and the Client must honor applicable opt-out requests and communication requirements.

Automated and AI-assisted responses may contain errors and depend on third-party systems. The Client is responsible for keeping its business information and approved messaging accurate.

The Client may request an export of available customer information during service or within 30 days after termination. Data will be deleted from Sirena Flow’s active service systems under its documented offboarding process, subject to legal retention obligations and third-party system limitations.

6. General Terms

No guaranteed results: Sirena Flow does not guarantee specific bookings, sales, revenue, or response times.

Confidentiality: Both parties agree to protect each other’s nonpublic business information.

Limitation of liability: To the extent permitted by law, Sirena Flow’s total liability is limited to fees paid by the Client during the three months preceding the claim. Neither party is responsible for indirect or consequential damages to the extent permitted by law.

Third-party services: Service availability depends in part on outside providers, including messaging carriers, AI platforms, and software integrations. Sirena Flow is not responsible for failures outside its reasonable control, subject to applicable law.

Governing law: [State to be confirmed]

Agreement changes: Material changes will be communicated in writing and will take effect as permitted by applicable law.

Entire agreement: This Agreement governs the services described above and replaces prior discussions concerning those services.

7. Acceptance and Recurring Payment Authorization

By checking the acceptance boxes and completing payment, the Client confirms that the representative completing checkout is authorized to enter into this Agreement on the business’s behalf.

☐ I have read and agree to the Sirena Flow Managed Services Agreement.

☐ I authorize the initial $894 payment and recurring monthly payments of $597 until cancellation under this Agreement.